customer driven, quality focused

Our Mission

ProTek Devices is committed providing products and services, which meet or exceed all specified and implied standards of performance, quality, and reliability. Our ISO 9001:2015, Quality Control System has been designed to support this philosophy. Our objective is to provide continuous value and satisfaction to our customers by:

Raising the Bar

Establishing key performance objectives that are continuously monitored and improved

Awareness

Fostering quality awareness in all employees throughout every level of our organization.

Responsibility

Promoting responsibility, teamwork and quality of workmanship among our employees and suppliers.

Meeting Expectations

Striving to build innovative, high-quality products that meet and exceed customer expectations.

Compliance

Meeting the requirements set forth by ISO 9001:2008 as well as MIL-PFR-19500, MIL-STD-750 and MIL-STD-105 standards.

Higher Integration

Developing strong relationships with Suppliers who consistently meet our standard of quality for goods and services.

Quality Documents

Helpful quality related documents and certificates

Failure Analysis

To help verify a product problem and to effectively determine what corrective action may be necessary, please fill out the Failure Analysis Request Form. Our quality department will review your request. Customer Serive will assign a tracking number and provide instructions on how to ship your product to ProTek Devices.

Product Returns

Please follow the step-by-step processing for all product returns. When you need to return a ProTek Devices shipment for credit or replacement, please do the following:

  1. Contact a Protek Devices customer service representative
  2. Provide the following information:
    • Purchase Order Number or ProTek Sales Order Number
    • Part Number
    • Date Code
    • Lot Number
    • Date of Shipment
    • Quantity to Return
    • Reason for Return
    • Supporting documentation or pictures
  3. Once approved, return to the following address. Please include the RMA number with the return shipment.
    • ProTek Devices
    • Attn: Quality Department - Returns
    • 2929 South Fair Lane
    • Tempe, Arizona 85282
    • USA

Product Change Notice

The following product(s) are new or have been revised within the last 60 days.

Product Series Rev. Number Rev. Date
PSMFxxAL/CAL Series 7 September 14 2020
PAM6S Series 2 September 11 2020
PAM5S Series 2 September 11 2020
PAM8S Series 9 September 11 2020
SM30KPAxxCAN Series 16 September 11 2020
SM15KPAxxCAN Series 10 September 11 2020
SMEJxxCA Series 2 September 11 2020
PSR05 11 September 9 2020
2700SMxxCAN Series 7 September 1 2020
1.5KE Series 3 September 1 2020
P4KE 2 August 28 2020
PDTVSxxCA Series 5 August 28 2020
1.5SMCxxA/CA Series 3 August 28 2020
PAM37SDxxAL/CAL Series 5 August 28 2020
SMAJ Series 13 August 27 2020
SMDJ Series 7 August 27 2020
PP-SM Series 21 August 27 2020
SMBJ Series 12 August 27 2020
PSM712 12 August 27 2020
SMCJ Series 13 August 27 2020
P4SMA Series 2 August 26 2020
PAM35DOABxxA/CA Series 3 August 26 2020
PAM36DOAAxxA/CA Series 2 August 26 2020
PSMFxxBL/CBL Series 1 August 26 2020
15KPA Series 26 August 26 2020
PAM31DOABxxA/CA Series 12 August 26 2020
30KPA Series 44 August 26 2020
PAM16AL30A 5 August 26 2020
5.0SMDJ Series 12 August 26 2020
P6KE Series 4 August 26 2020
K Series 8 August 26 2020
P6SMBxxA/CA Series 15 August 26 2020
PAM28DOACxxA/CA Series 12 August 26 2020
PAM29DOAAxxA/CA Series 8 August 26 2020
1.0SMBJ Series 2 August 20 2020
PAM32DOABxxA/CA Series 5 August 20 2020
PLR0506LC 0 August 19 2020
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