customer driven, quality focused

Our Mission

ProTek Devices is committed providing products and services, which meet or exceed all specified and implied standards of performance, quality, and reliability. Our ISO 9001:2008, Quality Control System has been designed to support this philosophy. Our objective is to provide continuous value and satisfaction to our customers by:

Raising the Bar

Establishing key performance objectives that are continuously monitored and improved

Awareness

Fostering quality awareness in all employees throughout every level of our organization.

Responsibility

Promoting responsibility, teamwork and quality of workmanship among our employees and suppliers.

Meeting Expectations

Striving to build innovative, high-quality products that meet and exceed customer expectations.

Compliance

Meeting the requirements set forth by ISO 9001:2008 as well as MIL-PFR-19500, MIL-STD-750 and MIL-STD-105 standards.

Higher Integration

Developing strong relationships with Suppliers who consistently meet our standard of quality for goods and services.

Quality Documents

Helpful quality related documents and certificates

Failure Analysis

To help verify a product problem and to effectively determine what corrective action may be necessary, please fill out the Failure Analysis Request Form. Our quality department will review your request. Customer Serive will assign a tracking number and provide instructions on how to ship your product to ProTek Devices.

Product Returns

Please follow the step-by-step processing for all product returns. When you need to return a ProTek Devices shipment for credit or replacement, please do the following:

  1. Contact a Protek Devices customer service representative
  2. Provide the following information:
    • Purchase Order Number or ProTek Sales Order Number
    • Part Number
    • Date Code
    • Lot Number
    • Date of Shipment
    • Quantity to Return
    • Reason for Return
    • Supporting documentation or pictures
  3. Once approved, return to the following address. Please include the RMA number with the return shipment.
    • ProTek Devices
    • Attn: Quality Department - Returns
    • 2929 South Fair Lane
    • Tempe, Arizona 85282
    • USA

Product Change Notice

The following product(s) are new or have been revised within the last 60 days.

Product Series Rev. Number Rev. Date
PAM30DOAAxxA/CA Series 0 March 20 2017
P6SMBxxA/CA Series 5 March 15 2017
PAM28DOACxxCA Series 1 March 15 2017
PAM29DOAAxxCA Series 0 March 15 2017
P30KP Series 8 March 14 2017
SM8S Series 8 March 14 2017
PAM1CAN 5 February 28 2017
PESD12LCB 0 February 22 2017
PESD12ULC 0 February 22 2017
PLW0501D 6 February 16 2017
SM10KWExxA/CA Series 3 February 3 2017
SM10KWxxA Series 6 February 3 2017
SM5KWxxA/CA Series 7 February 3 2017
SM3KWxxA/CA Series 6 February 3 2017
PRSB6.8C 17 February 1 2017
PESD05BLC 0 January 31 2017
PESD05B 0 January 31 2017
PTVSxxA Series 1 January 30 2017
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