customer driven, quality focused
Our Mission
ProTek Devices is committed providing products and services, which meet or exceed all specified and implied standards of performance, quality, and reliability. Our ISO 9001:2015, Quality Control System has been designed to support this philosophy. Our objective is to provide continuous value and satisfaction to our customers by:
Raising the Bar
Establishing key performance objectives that are continuously monitored and improvedAwareness
Fostering quality awareness in all employees throughout every level of our organization.Responsibility
Promoting responsibility, teamwork and quality of workmanship among our employees and suppliers.Meeting Expectations
Striving to build innovative, high-quality products that meet and exceed customer expectations.Compliance
Meeting the requirements set forth by ISO 9001:2008 as well as MIL-PFR-19500, MIL-STD-750 and MIL-STD-105 standards.Higher Integration
Developing strong relationships with Suppliers who consistently meet our standard of quality for goods and services.Quality Documents
Helpful quality related documents and certificates
Failure Analysis
To help verify a product problem and to effectively determine what corrective action may be necessary, please fill out the Failure Analysis Request Form. Our quality department will review your request. Customer Serive will assign a tracking number and provide instructions on how to ship your product to ProTek Devices.
- Failure Analysis Request Form (.pdf)
- Failure Analysis Request Form (.xlsx)
- Failure Analysis Request Form (.xls)
Product Returns
Please follow the step-by-step processing for all product returns. When you need to return a ProTek Devices shipment for credit or replacement, please do the following:
- Contact a Protek Devices customer service representative
- 602-414-5114 or 602-414-5103
- service@protekdevices.com
- Provide the following information:
- Purchase Order Number or ProTek Sales Order Number
- Part Number
- Date Code
- Lot Number
- Date of Shipment
- Quantity to Return
- Reason for Return
- Supporting documentation or pictures
- Once approved, return to the following address. Please include the RMA number with the return shipment.
- ProTek Devices
- Attn: Quality Department - Returns
- 2929 South Fair Lane
- Tempe, Arizona 85282
- USA
Product Change Notice
The following product(s) are new or have been revised within the last 60 days.
| Product Series | Rev. Number | Rev. Date |
|---|---|---|
| PAM35DOABxxA/CA Series | 2 | November 25 2019 |
| PAM1IVN27 | 2 | November 20 2019 |
| SMDAxxLC & SMDAxxLCC Series | 13 | November 4 2019 |
| PAM10ST23xxC Series | 6 | October 23 2019 |
| PAM32DOABxxA/CA Series | 5 | October 23 2019 |