Contact Customer Service

Please follow the step-by-step processing for all product returns and failure analysis. Contact a ProTek Devices customer service agent either by phone or by email to begin the process.

By Phone: +602-414-5114 or +602-414-5103
By Email: service@protekdevices.com

Provide Information

  • Purchase Order Number or ProTek Sales Order Number
  • Part Number
  • Date Code
  • Lot Number
  • Date of Shipment
  • Quantity to Return
  • Reason for Return
  • Supporting documentation or pictures

Additional information may be required for a failure analysis.

Ship Your Return

Ship your return to either the USA office or the Hong Kong office, as instructed by customer service.  Please include your return material authorization number on shipping paperwork.

ProTek Devices
Attn: Quality Department – Returns
2929 South Fair Lane
Tempe, Arizona 85282
USA

Unit 2, 10/F., Yen Sheng Centre
64 Hoi Yuen Road
Kwun Tong, Kowloon
Hong Kong